Consumer protection: law and reality
Keywords:
Civil Code of the Russian Federation, Federal Law of the Russian Federation “On the Protection of Consumer Rights”, Internet commerce, distance selling of goods, algorithm of actions, low-quality goods, provision of services of inadequate quality, claim procedure, marketplace, Ozon, warranty periods, seasonality of goods, procedure return of goodsAbstract
The article, dedicated to the 30th anniversary of the Civil Code of the Russian Federation, examines the interaction of two regulatory acts (this law and the Federal Law of the Russian Federation “On the Protection of Consumer Rights”) in terms of regulating and protecting the rights of consumers affected by inadequate quality of goods or services, the advantages of owning this kind of knowledge, which protects against unscrupulous sellers, saves time and resources, increases legal literacy and forms responsible consumption, including among students of non-legal specialties. At the same time, it is stated that the current legislation is imperfect in terms of legal regulation of Internet commerce, distance selling of goods, and, in general, services provided to consumers in the context of global digitalization. Taking into account the example of a personal complaint order, the article proposes an algorithm for the consumer’s actions when purchasing a low-quality product on the Ozon marketplace. At the same time, it is stated that there is a need to amend the current Federal Law of the Russian Federation “On the Protection of Consumer Rights” regarding the return of goods of inadequate quality within the warranty period.