INDIVIDUAL PSYCHOLOGICAL ABILITIES OF THE SELF-REGULATION OF THE ACTIVITIES OF CALL-CENTER OPERATORS’

INDIVIDUAL PSYCHOLOGICAL ABILITIES OF THE SELF-REGULATION OF THE ACTIVITIES OF CALL-CENTER OPERATORS’

Authors

  • Л.Г. Лаврова

Keywords:

self-regulation, individual psychological abilities: temperament, emotions, will and sphere of emotions, value orientations

Abstract

The article gives the results of the study of the individual psychological abilities (temperament, motivation, sphere of emotions and will, value orientations) of call-center operators’ activities. The practical importance of the self-regulation and interrelation of a successful performance and individual psychological abilities of operators are proved

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Published

2023-04-27

Issue

No. 4 (2014): Herald of Tver State University. Series: Pedagogy and Psychology

Section

Психология труда, инженерная психология, когнитивная эргономика