Model of the person of the effective consultant of the call-centre

Model of the person of the effective consultant of the call-centre

Authors

  • Светлана Брониславовна Калинина

Keywords:

professional-important qualities of the telephone сonsultant, professionalism, authenticity, assertiveness, criteria of successful adaptation to a labour post.

Abstract

The article describes the sychological features of activity of the consultant of the call-centre as new and demanded trade in the modern world. It provides an analysis of the professional qualities of a successful consultant. According to the author of the article, authenticity and assertiveness are essential.

Published

2023-04-27

Issue

Section

Психология труда, инженерная психология, когнитивная эргономика
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