Model of the person of the effective consultant of the call-centre
Keywords:
professional-important qualities of the telephone сonsultant, professionalism, authenticity, assertiveness, criteria of successful adaptation to a labour post.Abstract
The article describes the sychological features of activity of the consultant of the call-centre as new and demanded trade in the modern world. It provides an analysis of the professional qualities of a successful consultant. According to the author of the article, authenticity and assertiveness are essential.Downloads
Published
2023-04-27
Issue
Section
Психология труда, инженерная психология, когнитивная эргономика