THE FEATURES OF OCCUPATIONAL STRESS OF EMPLOYEES WITH DIFFERENT LEVELS OF RESPONSIBILITY IN CALL CENTERS

THE FEATURES OF OCCUPATIONAL STRESS OF EMPLOYEES WITH DIFFERENT LEVELS OF RESPONSIBILITY IN CALL CENTERS

Authors

  • С.В. Феоктистова
  • И.В. Кулева

Keywords:

coping behavior, occupational stress, call center

Abstract

The article examines the problem of coping operators of call centers, in particular, of occupational stress. We identified two groups of operators: operators and call center employees, further combining management functions. Results of the study revealed general trends and specific features of occupational stress in employees with different levels of responsibility

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Published

2023-04-27

Issue

No. 4 (2015): Herald of Tver State University. Series: Pedagogy and Psychology

Section

Психология труда, инженерная психология, когнитивная эргономика